FREQUENTLY ASKED QUESTIONS
If you find that your email address or password is not recognized, please make sure you are using the same email address and password that you used when you registered with us.
If you have forgotten your password, just click the “Lost your password?” link on the login page and follow the prompts to receive your new password.
Within Turkey, MERS accepts returns within 30 days of order delivery. The item must be in the condition as you received. Once your package has been received, your refund will be issued within 1-10 business days to your original payment method. The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. The original shipping charges are non-refundable.
Please send your return package to:
Koru Sokak No: 2 AVZ: 156
Beşiktaş, ISTANBUL – TURKEY