Can I order MERS products wholesale to sell in my own store?
If you are a wholesale distributor interested in distributing our products, please contact us at mers@mers.com.tr
I can’t sign into my account. What is the problem?
When you want to shop with us or access your account, we ask you to login to your account.
If you find that your email address or password is not recognized, please make sure you are using the same email address and password that you used when you registered with us.
If you have forgotten your password, just click the “Lost your password?” link on the login page and follow the prompts to receive your new password.
I forgot my password. What should I do?
If you have forgotten your password, just click the “Lost your password? ” underneath the login form. Your password will then be emailed to you.
How I cancel my account?
You can cancel your account by sending email to mers@mers.com.tr Your account will be reviewed and cancelled within 1 working day.
What payment methods does MERS accept?
We accept MasterCard, Visa and American Express.
What currencies can I use?
You are currently viewing the international version of our website, you can pay using USD.
How do I know which items are in stock?
All items shown on the website are in stock. However, putting an item in your shopping cart does not reserve it for you.
Can I reserve an item to buy later?
No, putting an item in your shopping cart does not reserve it for you. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping cart.
How do I use a Coupon Code?
After choosing the products go to your cart where you will see a “Coupon” section. In order to redeem it simply enter the code as its shown, without any spaces between characters and click “Apply”. After that you will be able to see the discount amount and your current order total, upon which you need to proceed to the checkout phase to complete the order.
Do you ship to P.O. Boxes?
At this moment we do not deliver to P.O. Boxes due to courier restrictions. FedEx, UPS and DHL do not deliver packages to P.O. Boxes, they only accept shipments to a valid street address.
How do I return an item?
For international orders, we do not accept returns except for incorrect or faulty items. All sales are final.
Within Turkey, MERS accepts returns within 30 days of order delivery. The item must be in the condition as you received. Once your package has been received, your refund will be issued within 1-10 business days to your original payment method. The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. The original shipping charges are non-refundable.
Please send your return package to:
ZORLU CENTER
Levazım Mahallesi
Koru Sokak No: 2 AVZ: 156
Beşiktaş, ISTANBUL – TURKEY
How can I contact you?
Please visit our Contact page for details of how to get in touch. We aim to respond to queries within 24 hours (Monday-Friday). You can also send directly an email to mers@mers.com.tr